Membership:

• Can I join as a consumer member if I live outside of the Upper Ottawa Valley?
• Can I join as a producer member if I live outside of the Upper Ottawa Valley?
• What are the requirements for being a producer member in the co-op?
• What kind of legal entity is the Ottawa Valley Food Co-op?

Ordering:

• How do I order ONLINE with this shopping cart?
• How do I order NOT using this shopping cart?
• Can I change my order?
• When does ordering end for this month?
• How does the OVFC monthly online order & delivery system work?

Payment:

• How do I pay?
• Are there any extra fees charged to consumers and producers on orders?

Order Pick-up:

• When and where can I pick up my order?

Products:

• I am a producer, how do I update my products?
• I have some (positive or negative) feedback about a product I bought. Who should I direct it to?
• Why do I not see any Poultry, Egg or Dairy Products listed for sale through the Co-op? How do I find local sources of these?
• Why is coffee sold through the OVFC, although it is not grown locally?

Website:

• I am getting an error on a page, what do I do?
• I have a suggestion on how to make this website easier to use.

Account Info:

• How do I update my contact information?

Volunteering:

• What volunteer opportunities are there in the co-op?

Other:

• What if I have questions that are not covered in this list?

1. You can browse through the product lists and click "Add to Shopping Cart". When you do this, the system adds one of the items you have selected to your cart. If you want to buy several packages of an individual product, click on the "View Your Cart" button. Place the cursor in the Quantity box for the item you wish to order, and change the number to however many you plan to buy. Then click twice on the "Update" button to the right of that product entry. If you need to add notes to the producer, such as "medium sized squash please" or "make this a small pig", click on View Your Cart, place the cursor in the box for notes for that product, type in the notes, and then click twice on the "update" button to the right of that product entry. When you are done, there is no need to submit your order - whatever remains in your basket when the order closes will be considered your order.
   
   
2. You can browse the product lists or printed catalog and make a note of the product ID numbers of the items you want to buy. To enter those items, click 'View Your Cart' and you will find a box at the top of the page where you can add items, one at a time, by entering the product ID and how much or how many items you want to buy and any relevant notes. Then hit the "add this product to the order" button.
   
   
3. To remove a product from your shopping cart, click the Remove button.
   
   
4. You can edit your order up until the time that the Order Desk closes at the end of Order Week. The time of closing is announced at the beginning of every month, in the upper right hand corner of the website. To edit your order (add or subtract items, change quantities, add notes), log in at http://www.ottawavalleyfood.org/shop/members/ or just below the upper right hand corner of any page of the website. If you want to add items, you can use methods (1) or (2) above to add items, to edit quantities, or remove items, click on "View Your Cart" and make your changes. There is no need to submit your order - whatever remains in your basket when the order closes will be considered your order.

1. During the first week of each month, the producer members list and update products on the website
2. Order Week is an 8-day period, usually the second week of the month, beginning on a Sunday morning and ending at 11pm on the following Sunday evening. Consumer members log in during Order Week and add products to their ‘shopping cart’. Whatever is in their ‘cart’ at the end of Order Week is their order.
3. Producers prepare and label orders during Delivery Week after Order Week has closed.
4. On Delivery Day (usually on the third Saturday of the month), producers bring their orders to our sorting location at Wesley United Church in Pembroke. Volunteer sorters receive and sort the orders by route, town, and customer.
5. Delivery volunteers drive the orders on each route to pick-up points in 10 towns in the Valley. Customers pick up and pay for their orders at a specified pick-up time and place, specified on their online invoice.

1. Driving orders 1 or more times per year from the sorting location in Pembroke, to your closest customer pick-up point (2-5 hours per month). Your delivery mileage can be covered by the co-op.
2. Doing phone reminders for your town (1/2 hour per month).
3. Hosting a customer pick-up spot (Deep River only).
4. Receiving customer payments, doing Credit Union deposit, reporting details to treasurer and coordinator.
5. Serving on the Board of Directors (elections are held in early April of each year, contact the Coordinator ahead of time for details).
6. Sorting orders in Pembroke on Delivery Day for 2-3 hours.
7. Bringing snacks for volunteer sorters on Delivery Day, made with some local ingredient content.
8. Becoming the next Treasurer (must be highly qualified).
9. Becoming a Route Manager for a particular route, who recruits and instructs drivers, pick-up hosts, phone reminder volunteers, and payment volunteers.
10. Becoming a Volunteer Sorter Coordinator in Pembroke.
11. Helping out at occasional promotional and educational events.
12. And more!